U.S Regulatory Licenses

Alaska

Alaska Division of Banking & Securities

You can file a complaint with the Division by completing the attached complaint form and submitting it, along with supporting documentation, to dbsc@alaska.gov. If you do not want to submit your complaint via email, you may print a copy of the complaint form and mail it with copies of your supporting documentation to our Anchorage office.

https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated%202.25.21.pdf

Division of Banking & Securities

550 W. 7th Avenue, Suite 1850

Anchorage, Alaska 99501

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Arizona

Arizona Department of Financial Institutions

To file a complaint online:

https://azdifi.portalus.thentiacloud.net/webs/portal/register/#/complaint

Or contact::

Arizona Department of Financial Institutions
100 N 15th Ave Suite 261
Phoenix, AZ 85007

Tel: 602-771-2800

financial.consumers@difi.az.gov

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Arkansas

Arkansas Securities Department

To file a complaint online:

https://securities.arkansas.gov/file-a-complaint-2/ 

Or mail form to:

Arkansas Securities Department
#1 Commerce Way, Suite 402
Little Rock, Arkansas 72202

Tel: (501) 324-9260
ASDInfo@arkansas.gov

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Colorado

Colorado Division of Banking

CUSTOMER NOTICE

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with YOUR TRANSACTION - THE MONEY YOU SENT

You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY

ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202

email: DORA_BankingWebsite@state.co.us
website: banking.colorado.gov/industry/money-transmitters
Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.
Full Colorado Customer Notice: https://banking.colorado.gov/sites/banking/files/Customer%20Notice%20%28MO7%29.pdf

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Connecticut

Connecticut Department of Banking Consumer Credit Division

To file a complaint, contact:

Connecticut Department of Banking Consumer Credit Division
260 Constitution Plaza
Hartford, CT 06103-1800

Tel: 860-240-8200
banking.complaints@ct.gov

Online: https://portal.ct.gov/dob/consumer/consumer-complaints/online-elicensing-instructions  

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Delaware

Delaware Office of the State Bank Commissioner

To file a complaint, contact:

Delaware Office of the State Bank Commissioner
1110 Forrest Avenue
Dover, DE 19904
Attention: Compliance

Tel: (302) 739-4235

bankcommissioner@delaware.gov 

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Florida

Florida Office of Financial Regulation

For complaints directly to the Florida Office of Financial Regulation online:

https://flofr.gov/enforcement/submit-a-complaint-or-tip 

or please send correspondence to:

Florida Office of Financial Regulation

Division of Consumer Finance
200 E. Gaines Street
Tallahassee, FL 32399-0370

Tel: 1-850-487-9687

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Idaho

Idaho Department of Finance

To file a complaint online:

https://www.finance.idaho.gov/complaint-guidance/ 

Or contact:

Idaho Department of Finance
P.O. Box 83720
Boise, ID 83720-0031

Tel: 208-332-8002

Online: https://www.finance.idaho.gov/complaint-guidance/ 

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Illinois

Illinois Department of Financial and Professional Regulation

For consumer complaints, please contact:

Illinois Department of Financial and Professional Regulation
Division of Financial Institutions
555 West Monroe Street, 5th Floor
Chicago, IL 60661

Tel: 1-888-473-4858

Online: https://idfpr.illinois.gov/dfi/dficomplaintform.html 

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Iowa

Iowa Division of Banking

To file a complaint, contact:

Iowa Division of Banking
200 East Grand Avenue, Suite 300
Des Moines, IA 50309-1827

Tel: 515-281-4014

Online: https://idob.iowa.gov/how-do-i-file-complaint 

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Kansas

Kansas Office of the State Bank Commissioner

To file a complaint, contact:

Kansas Office of the State Bank Commissioner
Attn: Consumer Affairs
700 SW Jackson, Suite 300
Topeka, KS 66603

complaints@osbckansas.org

Online: https://www.osbckansas.gov/consumers/file-a-complaint/ 

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Kentucky

Kentucky Department of Financial Institutions

To file a complaint, contact:

Kentucky Department of Financial Institutions
Attention: Complaint Submission
500 Mero Street, 2SW19
Frankfort, KY 40601

Tel: (800) 223-2579

Email: KFI.Complaints@ky.gov

Online: https://kfiweb.ky.gov/OnlineComplaintPublic/PublicWebForm.aspx 

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Maine

Department of Professional & Financial Regulation

To file a complaint, contact:

Department of Professional & Financial Regulation
Bureau of Consumer Credit Protection
35 State House Station
Augusta, Maine 04333

Tel: 800-DEBT LAW (800-332-8529)

Online: https://www.maine.gov/pfr/consumercredit/complaint_form.htm 

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Maryland

Maryland State Bank Commissioner

To file a complaint, contact:

Office of Financial Regulation

100 S. Charles Street, Tower 1, Suite 5300
Baltimore, MD 21201

Tel: 1-410-230-6077

Email: CSU.Complaints@maryland.gov

Online: https://iprod.dllr.state.md.us/form/FinRegComplaintFirst 

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Michigan

Michigan Department of Insurance and Financial Services (DIFS)

To file a complaint, contact:

Michigan Department of Insurance and Financial Services (DIFS)
Office of Consumer Services
PO Box 30220
Lansing, MI 48909-7720

difscomplaints@michigan.gov

Online: https://difs.state.mi.us/Complaints/ 

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Minnesota

Minnesota Department of Commerce

To file a complaint, contact:

Minnesota Department of Commerce
85 7th Place East, Suite 280
Saint Paul, MN 55101

Tel: 800-657-3602
consumer.protection@state.mn.us

Online: https://mn-commerce.formstack.com/forms/complaint_consent 

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Mississippi

Mississippi Department of Banking & Consumer Finance

To file a complaint, contact:

Mississippi Department of Banking & Consumer Finance
P.O. Box 12129
Jackson, MS 39236-2129

Tel: 601-321-6901

Online: https://dbcf.ms.gov/complaint-form/ 

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Missouri

Missouri Division of Finance

To file a complaint, contact:

Missouri Division of Finance
PO Box 716
Jefferson City, MO 65102-0716

Tel: 573-751-3242 finance@dof.mo.gov

Online: https://finance.mo.gov/consumer-complaints-0/missouri-division-finance-complaint-form 

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Nebraska

Nebraska Department of Banking and Finance

To file a complaint, contact:

Nebraska Department of Banking and Finance
PO Box 95006
Lincoln, NE 68509

Tel: (877) 471-3445

Online: https://ecmp.nebraska.gov/AppNet/UnityForm.aspx?key=UFKey 

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New Hampshire

State of New Hampshire Banking Department

To file a complaint, contact:

State of New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord NH 03301

Tel: 1-800-735-2964 legal@banking.nh.gov

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New Jersey

New Jersey Department of Banking and Insurance

To file a complaint, contact:

New Jersey Division of Banking and Insurance
PO Box 471
Trenton, NJ 08625-0471

Tel: 1-800-446-7467

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New Mexico

New Mexico Regulation and Licensing Department Financial Institutions

To file a complaint, contact:

New Mexico Regulation and Licensing Department
Financial Institutions Division
P.O. Box 25101
Santa Fe, NM 87504-5101

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North Dakota

North Dakota Department of Financial Institutions

To file a complaint, contact:

North Dakota Department of Financial Institutions
1200 Memorial HWY
Bismarck, ND 58504

Tel: (701) 328-9933
dfi@nd.gov

Online: https://nddfi-prod.powerappsportals.us/ 

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Ohio

Ohio Department of Commerce Division of Financial Institutions

To file a complaint, contact:

Ohio Department of Commerce Division of Financial Institutions
77 South High Street, 21st Floor
Columbus, OH 43215-6120

Tel: (614) 728-8400

Email: webdfi-oca@com.state.oh.us

Online: https://com.ohio.gov/divisions-and-programs/financial-institutions/file-a-complaint-fi/financial-institution-complaint 

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Oklahoma

Oklahoma State Banking Department

To file a complaint, contact:

Oklahoma State Banking Department
2900 North Lincoln Boulevard
Oklahoma City, Oklahoma 73105

Tel: 405-521-2782

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Oregon

Oregon Division of Financial Regulation

To file a complaint, contact:

Oregon Division of Financial Regulation
PO Box 14480
Salem, OR 97309-0405

Tel: 888-877-4894
DFR.FinancialServicesHelp@debs.oregon.gov

Online: https://www4.cbs.state.or.us/exs/dfcs/complaint/index.cfm?fuseaction=home.english 

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Pennsylvania

Pennsylvania Department of Banking and Securities (DoBS)

To file a complaint, contact:

Pennsylvania Department of Banking and Securities (DoBS)
Consumer Services Office
17 N. 2nd Street, Suite 1300
Harrisburg, PA 17101

Tel: 1.800.PA.BANKS or (1.800.722-2657)

Online: https://www.portal.dobs.pa.gov/#ext/conser/complaint/new 

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Rhode Island

State of Rhode Island Department of Business Regulation

To file a complaint, contact:

State of Rhode Island Department of Business Regulation
Division of Banking
1511 Pontiac Avenue, Bldg 68-1
Cranston, RI 02920

Tel: (401) 462-9503

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South Carolina 

South Carolina Department of Consumer Affairs

To file a complaint, contact:

South Carolina Department of Consumer Affairs
PO Box 5757
Columbia, SC 29250

(800) 922-1594
scdca@scconsumer.gov

Online: https://www.scag.gov/inside-the-office/legal-services-division/money-services/submit-a-money-transmitters-complaint/ 

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Utah

Utah Department of Financial Institutions

To file a complaint, contact:

Utah Department of Financial Institutions
P.O. Box 146800
Salt Lake City, Utah 84114-6800

Tel: 801-538-8830
complaints.dfi@utah.gov

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Vermont

State of Vermont Department of Financial Regulation

To file a complaint, contact:

State of Vermont Department of Financial Regulation
89 Main Street
Montpelier, VT 05620-3101

Tel: (888) 568-4547
dfr.bnkconsumer@vermont.gov

Online: https://dfr.vermont.gov/form/banking-consumer-complaint-form 

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Virginia

Virginia Bureau of Financial Institutions

To file a complaint, contact:

Virginia Bureau of Financial Institutions
Post Office Box 640
Richmond, VA 23218-0640

Tel: (804) 371-9416
BFIQuestions@scc.virginia.gov

Online: https://www.scc.virginia.gov/consumers/banks-consumer-lenders/file-a-financial-complaint/online-form/ 

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Washington

Washington State Department of Financial Institutions

To file a complaint, contact:

Washington State Department of Financial Institutions
Division of Consumer Services
P.O. Box 41200
Olympia, WA 98504-1200

Tel: 1-877-RING DFI (1-877-746-4334)
CSEnforceComplaints@dfi.wa.gov

Online: https://dfi.wa.gov/consumers/file-complaint 

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West Virginia

West Virginia Division of Financial Institutions

To file a complaint, contact:

West Virginia Division of Financial Institutions
900 Pennsylvania Avenue Suite 306
Charleston, WV 25302-3542

Tel: 1-800-368-8808

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Wisconsin

Wisconsin Department of Financial Institutions

To file a complaint, contact:

Department of Financial Institutions

Bureau of Consumer Affairs

PO Box 8041

Madison, WI 53708-8041

Tel: 1-800- 452-3328

consumeract@dfi.wisconsin.gov

Online: https://dfi.wi.gov/apps/onlinecomplaintsystem 

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California: The California Consumer Privacy Act of 2018 (CCPA) permits consumers who are California residents to ask businesses covered under the CCPA about Personal Information it has collected about the consumer, submit an access or deletion request, and opt-out of the sale of Personal Information, if applicable. These provisions do not apply to personal information collected, processed, shared, or disclosed by financial institutions pursuant to federal law such as the Gramm-Leach-Bliley Act. 

Should you have further questions regarding this Privacy Policy or how your personal information is used, please contact us via e-mail at amer-privacy@trustly.com or by mail at:

Trustly, Inc.

555 El Camino Real, Suite 200

San Carlos, California 94070

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Vermont: If your Trustly account has a Vermont mailing address, We will not disclose information about your creditworthiness to our affiliates and will not disclose your personal information, financial information, credit report, or health information to nonaffiliated third parties to market to you, other than as permitted by Vermont law, unless you authorize us to make those disclosures. 

Nevada: If your Trustly Account has a Nevada mailing address, we are providing this notice pursuant to Nevada law. If you prefer not to receive marketing calls from Trustly, you may be placed on our internal Do Not Call List for more information, contact us via e-mail at amer-privacy@trustly.com or by mail at:

Trustly, Inc.

555 El Camino Real, Suite 200

San Carlos, California 94070

You can also contact the Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; telephone number: 1-702-486-3132; email: Aginfo@ag.nv.gov