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Is this communication from Trustly legitimate?
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Yes. When we're unable to complete transactions we send you an email with the details of these transactions.
When you request a deposit to a merchant using Trustly's online banking service, we provide immediate access to your funds at the merchant so you can use them as quickly as possible. In the background, these transactions are processed on the ACH network. The withdrawal from your account takes up to 3 business days after you initiate the deposit to your merchant.
If the transaction is returned by the bank unpaid, we reach out to you directly for payment.
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