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Why don't I see the failed transactions in Consumer Portal any longer?
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In some cases, Trustly sends incomplete transaction back to your bank to retry the payment. When that occurs, the debt may not be viewable in the portal. This reprocessing occurs twice in the United States and once in Canada.
We apologize for the inconvenience. Please contact our support team who will be happy to review your transactions for clarity, and if needed, provide a secure payment link.
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