How do I find out if a financial institution is up and running properly?

As a participating merchant, you can review the Financial Institution Status page in the Merchant Portal. This page, sometimes referred to as FIC Status page, displays the status of the top 50 US and top 5 Canadian banks.

Participating merchants can access this page directly at: https://paywithmybank.com/merchant-portal/fi_status
(If you are not already logged in to the Merchant Portal, you'll be prompted to do so.)

Each bank will have one of the following status':

• Good: The financial institution is working as expected
• Degraded: The financial institution is working with reduced performance
• Down: The financial institution is temporarily unavailable

To determine a bank's status,

1. Click Financial Institutions in Merchant Portal.
2. Locate the bank by scrolling or searching and review the Status and Last Status Change date.

Note: To save a specific bank to the top of the list, click the pin at the right to save it to the top of your list.