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Why wasn't my merchant account funded even though funds were taken from my bank account?
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Due to the time needed to completely process your transactions, the date of transactions on your bank statement may not match what you see in your merchant account for the following reasons:
- Fees charged due to returned items
- Items clearing your bank account on a later, unexpected date
- Large number of transactions with similar dates
If you see transactions that do not correlate to return fees or dates that make sense to you, reconcile the transactions funded to your merchant account and bank statement.
A full history of transactions made using Trustly services can be found on the Consumer Portal at, https://my.trustly.com/login.
If you are unable to successfully reconcile your transactions or need further clarification, contact us for additional help.
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