What are Trustly's available guarantee models for merchant implementation?

Trustly offers merchants various a guaranteed transaction model. Trustly's guarantee solutions offer merchants quick cash flow and provide protection against chargebacks and returns.

There are several levels, but at the core there are Full Guarantees and Partial Guarantees.

Full Guarantee: This level offers a comprehensive guarantee for all return codes, but typically at a higher cost compared to Partial Guarantee.

Partial Guarantees: There are various level of partial guarantees to benefit merchants with low fraud risk. These provide a guarantee for specific return codes related to NSF and Admin returns, while excluding return codes like Unauthorized, Stopped Payment, and Frozen Account. This allows for a lower transaction fee for merchants while still maintaining a higher margin than Full Guarantee pricing.

For pricing and questions related to merchant guarantees, please reach out to your Sales Representative or Merchant Success Manager.