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Why am I being prompted to select my information when verifying my identity?
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To complete your identity verification, review the information presented, tap to select your information from the options presented, and then press Continue.
If the Continue button isn't available, you have not yet selected one of the options.
When there are multiple sets of data related to an account, for example you have a shared account, or multiple street or email addresses or phone numbers are found, you are prompted to select your information from the data retrieved.
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