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I'm unable to log into the Consumer Portal. How can I fix this?
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The login credentials for the Trustly Consumer Portal are the same login credentials for your bank. If you are unable to log into the portal, you should check the credentials you are using by going to your bank's website and logging in there.
If the credentials work at your bank's site, but you continue to have trouble accessing the portal, please reach out to our support team.
Note: If you have more than one bank, or use more than one user name and password combination, please check your credentials and try again.
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