Why hasn't my withdrawal appeared in my bank account?

Processing time varies based on the configuration at the merchant, the bank, or both. This configuration is what determines if your money is sent using the RTP, ACH, or EFT network.

RTP (Real-Time Payments) are virtually instant; whereas, transactions sent using ACH (Automated Clearing House) (U.S.) or EFT (Electronic Funds Transfer) (Canada) take 1 to 3 business days.

If you notice an unexpected delay in your withdrawal or payout, there may be additional reasons for a delay. The most common are:

• Bank Handling Times Banks may have different processing times, particularly across time zones. In general, a bank transfer should not take more than 1 business day, but may take up to 3 days.
• Weekends or Holidays Please keep in mind that weekends and holidays affect processing times.
• Bank Maintenance In general, bank site maintenance is done off cycle, but there may be times when bank maintenance interferes with the expected processing time. Check with your bank to see if there were any outages or maintenance performed during the transaction period.
• Transaction Rejection In some cases, your bank may reject a transaction due to account restrictions or limitations. Check with your bank for transaction limitations or restrictions that may impact your account.
• Outstanding Debt If you have debt resulting from a transaction that was returned to a merchant, you may not be able to perform a payout or withdrawal transaction until that debt has been satisfied.

If you are still missing funds after ruling out standard processing delays, please contact our support team using the Contact Us button below.