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Removing Merchant Portal User Access

How do I remove access for a user from Merchant Portal?

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Users can be disabled preventing access to the portal, but cannot be removed.


Important: You cannot re-enble a user at this time. Before you disable a user, be certain your intent is to prevent all future access.


To disable a Merchant Portal user, do the following:


  1. Open Merchant Portal.
  2. From your user drop-down menu in the upper right, select User Management.
  3. Locate the user that needs to be removed.
    Note: If your list of names is lengthy, press CTRL+F, or CMD+F, to find the name on the page.
  4. Click Disable.
    A Disable User confirmation pop up displays.
  5. Click Yes to disable the user.

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